Terms of Use

DELIVERY & RETURNS POLICY

After an order is placed, please allow up to 7 calendar days to process your order. You will receive an order confirmation and a shipping confirmation via email. If you do not receive these confirmations, please email cara@stellarimpact.co.uk

The following shipping methods are offered within the UK:

 Royal Mail Tracked - 48 hours from dispatch - £4.00

The following shipping methods are offered to the Republic of Ireland:

Royal Mail International Standard - Not Tracked - £7.35

Royal Mail International - Tracked - £8.65

The following shipping methods are offered to the United States:

 Royal Mail International Economy - Not Tracked - £10.35

Royal Mail International - Tracked - £14.90

Please note delivery times vary as they are provided by 3rd parties. Delivery times may be impacted by circumstances outside of the control of Stellar Impact Ltd., such as Post Office and/or courier delays. We endeavour to send purchases as quickly as possible to mitigate delays but cannot control 3rd party delays should they occur.

For international orders not included in the list above, please email cara@stellarimpact.co.uk for information on shipping costs.

Stellar Impact is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Packages

Stellar Impact Ltd. is not liable for claims for damage or loss in transit, or for any delays in delivery caused by a 3rd party. Such claims must be made against the relevant courier. We will endeavour to assist you with a claim where possible by providing the relevant shipping evidence or information you require. Please contact us about any lost or damaged orders at cara@stellarimpact.co.uk and we will do our best to help.  

Returns & Refunds

We pour a lot of love into our products, and really hopes you love them as much as we do. However, we understand that sometimes you may want to return an item you have purchased from us. The following information outlines our processes for returns and refunds:

Items Purchased In-Person

We do not accept returns or offer refunds for any items purchased in person, for example at an event or trade show.

Items Purchased Online

For items purchased online, the following returns and refunds terms and conditions apply:

  • We do not accept returns or offer refunds for any items have been opened/used and/or are not in their original, sealed packaging.

  • The buyer is responsible for paying shipping costs to return any item that has been purchased online.

  • We must be notified of your intention to return an item and request a refund within 14 calendar days of your receipt of the item. To process a return and/or refund, you must first contact us via email at cara@stellarimpact.co.uk.

  • We will notify you when we have received the item. It will be checked to ensure it is unopened/unused and/or in its original packaging. If the item has been opened/used and is not in its original, sealed packaging, you will not be eligible for a refund. If the item is unopened/unused and/or is in its original, sealed packaging we will process your refund within 14 calendar days of our receipt of the item.

Items Excluded From Returns/Refunds

  • Any items that are discounted/on sale or are ‘seconds’ are not eligible for return or refund. This will be made clear on the sales page for such items and during the checkout process.

  • Items purchased by a business or organisation are not eligible for returns/refunds.

These terms and condition may be varied at any time. These terms and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by the laws of Northern Ireland and the courts of Northern Ireland shall have exclusive jurisdiction. Stellar Impact Ltd.’s liability is limited to the purchase price of the item and to any losses that are a foreseeable consequence of a breach of contract.

Currently, Stellar Impact Ltd. products are only available via us directly. Therefore, Stellar Impact Ltd. disclaims any liability for breach of contract or statutory warranty by any 3rd party sellers, or any links to other online suppliers, retailers, or affiliates.